Wforwoman - No refund of money after number of follow up

Fri, 22 Apr 2016 - ECOMMERCE - Delhi
Harassed Consumer person
Delhi State
ECOMMERCE Industry
Wforwoman Company
NA dispute
NA claim
Complaint Details

Hello Team, I had ordered a W kurta from on 12 February worth Rs.1365. When the product was delivered to me, I found that the size was wrong. I had ordered size 8 and they had delivered me size 6. I wanted to exchange the product. I called on customer care number , however the customer care executive (Ankita) told me that size 8 is not available now, so they will refund the money in my bank account. I had shared my bank details with them when they asked. After that I have been following up number of times (on emails as well as on customer care number), however they have not yet refunded my money in my account. Now, when I call, everytime they say that it will be done tomorrow. It's been more than a month now (17 March) and I am so frustrated. They never call you, never send any update. And when we call, many a times they do not reply the call. Finally, I asked the escaltion contact detail. On that they said that they cannot share the managers contact details with customer. After asking many times, finally yesterday I got Anirudh number . I called that guy and explained everything. He had confirmed me that by today (17th March, 2016)morning my money will be refunded to my account. I have checked few minutes back (4:00pm), but still money is not refunded. I called Anirudh, he is not picking up my call.Finally, I decided to complain in Consumer Forum. And hope that some action would be taken and you will help me in getting my money back, as it is earned with lot of hard work and it's very important for me.Thanks, Rukmani

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