Poor after sales service

Mon, 16 Apr 2018 - ELECTRONICS - Tamil Nadu
Karthikeyan@ramadoss person
Tamil Nadu State
ELECTRONICS Industry
Videocon Company
Unsatisfactory Services dispute
Replacement claim
Complaint Details

Dear Sir, 

I gave an compliant on 26th March 2018 as I faced issue with my 50" DDB smart TV. And service engineer Mr.Balamurugan inspected the TV on 27th March 2018. And he mentioned that need to change a spare part .

And he said will order it and fix it in a week as my TV is under extended warranty, he mentioned that I need to pay only service charge and transportation charges about Rs.2000.

I agreed to pay the necessary charges on completion of service with proper bill.

After a week I called him to know the status and he said it will take another one week and and he mentioned that if I need to repair it urgently then he gave me his senior mobile number.

His name is Mr.Krishnan, I have called him to know the status and he mentioned that there is a CBI raid in Videocon company so no spare parts were delivered & it will take one week to solve my issue.

I have been calling their customer care (no response) and Mr.Balamurugan & Mr.Krishnan for last 2 weeks where I didn't get proper response and not even attended my calls.

 

And todtoday Mr.Krishnan was attended my calls after so many try, and replied me that will do conference call with spares supply team which didn't happened and end of the day he told me that it will take another 15 days and gave an number of his senior Mr.Praveen.

 

As usual GE also never attended my calls.

Customer service number is not working for last 3 days which Mr.Balamurugan agreed and no proper response from above 3 members is service team.

 

I really don't know whom to compliant

 

Please help me out.

 

As this product was tagged as Made in India I bought this even at higher price.

This is making me to rethink again on buying such products.

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