Complaint against Swipe Customer Care and their service centre which is Gurukul Technology, Khajoori Khas, Delhi

Mon, 29 Aug 2016 - MOBILE PHONES - Delhi
Aditi person
Delhi State
MOBILE PHONES Industry
Swipe technologies pvt. ltd. Company
Price Unfairly Charged dispute
Refund claim
Complaint Details

Hello

This complaint is not against star cj but this complaint is against Swipe service centre which is Gurukul Technology, Khajoori Khas, Delhi and their phone no.s are 9650856211 and 9990453003. I bought Swipe Konnect 4 Neo phone from shop cj. Date of purchase is 24 January 2016.Price is Rs 2598. Since in the beginning , it has the problem of receiver's speaker.

This phone had been submitted to the Gurukul Technology Service Centre, Khajoori Khas, Delhi just after10-15 days of buying the phone.It had the problem of receiver's speaker since the beginning.I sent my uncle to submit the phone.Then I got the phone after so many days but the phone was not repaired.Then again after some days , I sent my uncle to submit the phone to remove the receiver's speaker problem,then I got call from the Gurukul Technology Service Centre, Khajoori Khas, Delhi that my phone is repaired now, then I again sent my uncle to receive the phone.But again it was unrepaired.

I just put the phone in the almirah.But in the month of April, I again sent my uncle to Gurukul Technology Service Centre, Khajoori Khas, Delhi to repair the receiver's speaker.Again I got the phone after so many days and this time(in the month of April) people of  Gurukul Technology Service Centre, Khajoori Khas, Delhi had locked my phone.Then I contacted swipe customer care in the month of April to complaint against Gurukul Technology Service Centre, Khajoori Khas, Delhi.I complained the swipe customer care that people of Gurukul Technology Service Centre, Khajoori Khas, Delhi had locked my phone but swipe customer care did not give me good response.Then again I put this useless phone in my almirah.

Then after some months I thought what's the use of this useless phone.Then I sent my uncle to the other service centre which Globe Connexion and services(Shakar Pur, Delhi) but they said that this phone can't be repaired. My uncle told me that they can't repair the phone.I was happy that at least that people of Globe Connexion and services(Shakar Pur,Delhi) are honest  who refuse to repair the phone.

Then I against sent my uncle to the Gurukul Technology Service Centre, Khajoori Khas, Delh to repair the receiver's speaker and to unlock the phone which was locked by the people of Gurukul Technology Service Centre, Khajoori Khas, Delhi.

But this time , they charged Rs 1050 from my uncle to repair the phone , they made the wrong job sheet which I have sent it to you.And when I got the phone, it was still unrepaired and still the phone was locked.

Then I sent the mails to swipe customer care, I also talked to them. Swipe customer care told me to visit the Gurukul Technology Service Centre, Khajoori Khas and they will talk to the people of Gurukul Technology Service Centre, Khajoori Khas, Delhi.

I went to the Gurukul Technology Service Centre, Khajoori Khas first time on 19 August 2016 and I told them that you made the wrong job sheet. I told them my phone's lcd screen was completely fine then why had you written scrteen replaced.Then the man at Gurukul Technology Service Centre, Khajoori Khas, Delhi told me that they had replaced the screen , that's why Rs 1050 has been charged,then I told him my lcd screen was completely fine, it has no problem, it is a gorilla screen and above all, by default screen guard is pasted on on its screen. Then he accepted that he had not replaced the screen then I told him then why did you make the wrong job sheet? He said the "screen replaced toh har job sheet par hi likha jaata hai". I was shocked.

I told him that my phone has only two problems that is of receiver's speaker problem and the phone is locked which was done by you, but he did not accepted that he had locked the phone. Then he said the phone had ringer problem that's why he charged Rs 1050. I told him that my phone does not have the ringtone problem and told him to give my refund of Rs 1050.Then he said your uncle had not given the bill but reality was that he had submitted the photocopy of the bill always to the service centre.

I told him that to give my refund of Rs 1050 because he did not repair my phone and phone is in warranty.Then he told that the phone has ringtone problem, then I told him that this phone does not have the ringtoine problem.

Then I contacted swipe customer care and I talked to him more than 30 minutes on the phone and the swipe  customer care talked to the man who is working at the Gurukul Technology Service Centre, Khajoori Khas. Then swipe customer care told me that he will talk to the senior person of the swipe to help me but he also told me that refund is not guaranteed. Then after 19 August 2016, I sent some mails but they replied that I need to visit the Gurukul Technology Service Centre, Khajoori Khas again. I told them what's the use of going to the Gurukul Technology Service Centre, Khajoori Khas? Swipe customer care is not helping me at all and people of Gurukul Technology Service Centre, Khajoori Khas are fraud and liars.SWipe customer care told me that the Gurukul Technology Service Centre, Khajoori Khas can't make the wrong job sheet.But it's true that they make the wrong job sheet.My date of purchase is 24 January 2016 but they wrote 2 February 2016 on the job sheet. I bought it from shop cj but they wrote home shop and above all they wrote "touch panel replaced " on the job sheet  but reality is that there was a never problem of the screen.

Phone no. of swipe customer care is 8793038038

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