Sree Netralaya Eye Hospital Complaints

Fri, 22 Apr 2016 - MEDICAL NEGLIGENCE - Andra Pradesh
Harassed Consumer person
Andra Pradesh State
MEDICAL NEGLIGENCE Industry
Sree Netralaya Eye Hospital Company
NA dispute
NA claim
Complaint Details

Hi, I have very Bad experience with the Sri Netralaya Eye Hospital, located at Hyderabad, Kothapet. Actually, we wanted my Grandmother right Eye to be operated, my parents met a local doctor at Miryalguda, Nalgonda dist, he said that, he will take to a Hospital at Hyderabad and make operation, and fixed the amount of 6000/-, on 15th Aug, my father along with my Grandmother and local doctor have come to the Hospital, the doctor at Sri Netralaya has checked my grandmother's Eye and started operation, after an hour, the local doctor has come out and said that, she needs to come on Saturday, 16th Aug, as the LENS in Eye is not fitting as she is aged, Retina Doctor needs to check this, with half operation has done, we took her to home and get her back on 16th aug, then Retina doctor rechecked and said that, yes operation can be done but the cost may raise to 20, 000 as LENS need to change because she is aged and Good lens need to put and then operate, and asked us to come back on Monday, 18th Aug, my father took her at the specified time, we paid the amount, and operation has started, but surprisingly, the Doctor who has checked on Saturday is different and the person who operated on Monday is different, Ok, Operation has done and said that, it is successful, and come back after a Week, and cleaning of the Eye will be done by local doctor, then she has gone to my native place, we have taken her back to Hyderabad and took to Hospital on 13th Sep, then Doctors did some check in the Eye and asked her to come after a Week, then again we took her on 20th Sep, and now the doctors check the Eye and given a Respone as " We did our best and don't know whats the reason behind and why she is unable to see from that Eye as LENS are Perfect ", and he has given a Quote as " We r just to put the Blub, we cannot check the Wirs underneath it ", what a bullshit response by Corporate Hospital called Sri Netralaya..Now my Question, what u checked before start of operation, u will able to know, whether all nerves are perfect and at her age will it actually suit to operate or not? now what we need to do? What is really surprising is " No one in the staff doesn't know the person who operated my Grandmother " whenever we asked about him, they are saying, " we will check and update u ". As a Normal person what can i do..? Hope writing here will solve my Problem.. Regards,
Chaitany

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