Wrong handling and repair of mobile and after fault asking too much money for repair

Tue, 14 Jun 2016 - MOBILE PHONES - Kerala
Kerala State
Sony Mobile Company
Excess Payment / Wrong Payment dispute
Repair claim
Complaint Details

Dear Sir I purchased the Sony Xperia z2 phone around 17 months before @ 46500. I invested so high amount to u as I want a phone that can fullfill my all requirements and give me a quality so that I can enjoy it for a long times.few days ago my phone started hanging but it was working properly but for a better and fast service I contacted c.care and they suggested me to repair the software from Sony service center. I deposited it at madona centre and after repairing I went there and paid 250/ amount for the same. When I switched on the phone it has 13% battery level and it was little bit slow but representative told me to charge it fully and assured me that I vl not face any problem in future.I came back to my home and put my cell switched off and put in charge so that it vl b charged at earliest and I can use it as I was without phone so many days.after my battery was fully charged my phone can not b switched on.I called c.care as well as service center for the same and they told me to take it back to centre,as they told they provide 3 months repair warranty now when I submitted it again with the working ID I provided u earlier they demanding 14200 for repair however u can check thers no symptoms of water and damage due to falling in my phone. Is it good to do such nonsense to a customer that he deposited his set in working condition s and u r doing it to dead position. When I asked them for their ASM MOB NO.,they refused to give it.now I m very depressed and felling like I robbed by those guys as my phone got dead due to their nonsense act of repairing and instead of giving me a fast and free of cost services they r seeking 14200 for the same in which amount I can purchase a new smartphone of good brand. Therefore I request you to provide a fast and free of cost services for the same so that I can experience a good customer service and can suggest my family and friends to purchase Sony in future instead of suggesting them on basis of my this bad experience. Further I request you to provide me ASM MOB.no. Hoping a favorable and quick response Ur sincerely JITENDRA tiwari 9429784165


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