problem unsolved

Tue, 31 Oct 2017 - MOBILE PHONES - West Bengal
Tanmoy Das person
West Bengal State
MOBILE PHONES Industry
Samsung Mobiles Company
Warranty Issues dispute
Compensation claim
Complaint Details

<p>Respected Sir,</p>rn<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; I am Tanmoy Das worked at a private organisation at purulia.residing at Dulmi Nadiha.I have bought a Samsung J7 Prime handset from Samsung Smartphone Cafe known as Akriti Telecom Situated at Taxi Stand.Just 3 months passed my phone have caused serious problem.I have charged the phone with original samsung charger. in the mid time the charging point was totally hitted and burned very badly.so i went to Samsung Care.but they have said "you will not get any free service from us,as this happend due to excess voltage.but my question is that When the phone is in warrenty period why not my phone will get the servicing.now they are saying that we will repair the phone but that will cost around 8000.they are not sure if my phone will be ok or not but then also I have to pay around 1000 rupees.I have charged my phone with original charger then also how can high voltage damage the phone.Samsung guys are not able to answer my question.so Sir please look inti the matter.this is the example how these companies are doing cheating with the customers.my phone still in warrenty but samsung is not agree to take this claus.they said it is out of warrenty.</p>rn<p>&nbsp; &nbsp; &nbsp; &nbsp; Requesting you to solve this for not only me.its about the citigens that how samsung harresing the customers.</p>rn<p>Thanking You,</p>rn<p>Tanmoy Das</p>rn<p>Purulia</p>

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