Fake Products Complaints Against Rimyrah Clothes Store Poor after sales service

Fri, 22 Apr 2016 - CLOTHING & ACCESSORIES - Haryana
Harassed Consumer person
Haryana State
CLOTHING & ACCESSORIES Industry
Rimyrah Clothes Store Company
NA dispute
NA claim
Complaint Details

I ordered a top, costing approx rs 1750 (So by no means cheap) . On receiving the product, the fabric was uncomfortable, as in it bites into the skin.

I sent this as a complain to them, via email and called and spoke with a customer representative within 30 minutes of receiving the garment. This was on a saturday. I was told they would call me within an hour. . . Never heard from them.

Again on monday, i called. . . They said they would call me back, i said i would be busy to receive a call, so i asked them to reply via email. No reply.

On tuesday, when i call again, again i am told they will call me in 5 minutes, no call. . . I called them after 1 hour. . . Only to be told that i was being hyper and should calm down!!

There policy for return is within 7 days. . . If that would not happen, i would be accused of not sending the garment in time!

Instead of apologizing and saying sorry. . . Their representatives only argue and call names to the consumer!!

Shocking!!

Would suggest no one to purchase from this upstart with poor after sales service!!
Updated by Phi, Sep 01, 2015
I ordered a top, costing approx Rs 1750 (so by no means cheap). On receiving the product, the fabric was uncomfortable, as in it bites into the skin. I sent this as a complain to them, via email and called and spoke with a customer representative within 30 minutes of receiving the garment. This was on a Saturday. I was told they would call me within an hour...never heard from them.Again on Monday, I called...they said they would call me back, I said I would be busy to receive a call, so I asked them to reply via email. No reply.On Tuesday, when I call again, again I am told they will call me in 5 minutes, no call...I called them after 1 hour...only to be told that I was being hyper and should calm down!! Their policy for return is within 7 days...if that would not happen, I would be accused of not sending the garment in time!Instead of apologizing and saying sorry...their representatives only argue and call names to the consumer!! Shocking!! Would suggest no one to purchase from this upstart with poor after sales service!!

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