Reg lodging of complaint against fraudulent SAITRADERSEXPRESS, NEAR IMS COLLAGE, GHAZIABAD, DELHI

Thu, 28 Feb 2019 - - Uttar Pradesh
Uttar Pradesh State
OLX India Company
Counterfeit or Fake or Duplicate Products dispute
Compensation claim
Complaint Details

R/Sir,   I, No.065180865 ASI/M Satish Kumar Singh, posted at 2 Signal Bn, CRPF, Chandrayangutta, Hyderabad-500005 and presently attached with 5th Bn NDRF, Pune (Maharashtra) on deputation wef 04/02/19, met a seller of IPhone on OLX website whose name was Deepanshi (perhaps renamed name) (Mobile No.9319960251) and purchased an IPhone XS Gold for amounting to Rs.20,000/- (as per its bill slip, return address was shown as SAITRADERSEXPRESS, near IMS Collage, Ghaziabad, Delhi- 201003). Screenshot of whatsapp in c/w conversation with her, is given below:                       2.            On checking the box, charging cable was not available and mobile also not supported with 4G JIO SIM whereas prior to purchase it was assured/confirmed and same was conveyed to that seller through whatsapp as mentioned in above screenshot and asked to send complaint number so that matter could be discussed as I also received a cloning mobile whereas I expect a refurbished mobile (2nd hand) and same could also be settled accordingly. Then she provided an another mobile No.7065980651where I met with Miss. IPakshitaand apprise the same and requested to initiate the process for its returning, screen shot of discussion with her,  is given hereunder:             3.            Due to not receiving any reply from their side, I went at Ghaziabad on address of SAITRADERSEXPRESS but their location not found physically and then called over a mobile No.9319960251(renamed name of Deepanshi) as earlier provided where I met with an another person, namely, Aarohi Sharma (perhaps renamed name)and she heard my problem over phone and told that IPakshita/Deepanshi is on leave and she recently joined her company since last one week due to which she has no knowledge about my problems and also informed that she was talking with me from Meerut location. She assured me that my mobile will be exchanged with another mobile and ask the time for 1-2 days for discussing the same with her senior authority and address on which mobile was required to be returned and ask to go at my home without tension and provide her personal mobile No.7065165284with the remarks that if I have any problem, I can talk with her. Then I went at my home town, ie., Sasaram, Bihar on the same day and next day she provided me an address and asked to send the said mobile through parcel as and when she received the same, process for dispatching of another mobile will be initiated. In turn, on 29/01/2019, I dispatched the said mobile through speed post and deliver the same on 07/02/2019 for which following documents is attached for ready reference:       Proof for delivery of said mobile is given below:       Screenshot of whatsapp as discussed with her, is also given hereunder:                   4.            As per discussion with her on 08/02/2019, she got my mobile as sent and assured that another mobile will be provided to me shortly within 2 days. Due to not receiving any other mobile in 2-4 days, I again tried to approach with her but she is not picking up my call from 09/02/19 so far. Despite of repeated call and messages, no reply received from her side as mentioned in above screen shot. Details of call as called, is also given hereunder:   Call details of Deepanshi (perhaps renamed name) Mobile No.9319960251 Call details of Aarohi Sharma (perhaps renamed name) Mobile No.7065165284           5.            Being a member of the Force and shortage of leave, it is not possible to visit at his office location and also don’t know under which jurisdiction of P.S. comes the said area/address. Hence, you are requested with folded hands to kindly direct the concerned P.S. to take action against fraud SAITRADERSEXPRESS, Near IMS College, Ghaziabad, Delhi for either refunding my money or arrange to provide an another refurbished IPhone as earlier discussed/intimated over phone and also take stern disciplinary action against themso that such type of practices could be stopped and innocent people could be saved from their traps.     6.            Your quick and speedy action in this regard, shall be highly appreciated.


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