Defective product and the services thereafter

Tue, 15 Oct 2019 - MOBILE PHONES - Mizoram
Mangzalian Suante person
Mizoram State
MOBILE PHONES Industry
Nokia Company
Defective or Faulty Products dispute
Compensation claim
Complaint Details

I have purchased Nokia 1 smartphone in March 2018 in Aizawl, Mizoram for my mom. However, there was a problem in display when I powered on for the first time. Subsequently, I contacted the seller, M/s Thanchhingi Enterprise, who referred the case to William Mobile Clinic, the authorised service centre for Nokia in Aizawl.

The service was registered under Job No. 124. I was informed that the problem will be intimated and that the necessary parts will be obtained from Bengaluru. 

After this, I contacted them frequently but without any positive response from the service centre. Everytime I contacted them, I was also assured that it would take some more time.

Now, one and a half year has passed since then, but without any result. I was not contacted till date and that no refund/replacement was made by them.

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