Tue, 05 Jul 2016 - INTERNET SERVICE - Delhi
Harish Goswami person
Delhi State
MTS Broadband Company
Misleading and False Representation dispute
Compensation claim
Complaint Details

Dear Sir, I purchased a MTS prepaid modem of Rs 1500/- from a shop in Nangloi. But the plan was over very soon. I continue this plan for 15 day+ 1 month. After a non-satisfactory result, I went to that shop ask for refund for the modem. But he refused for this.  He tell me that I can convert it in post-paid 599/- plan unlimited plan. He said to me that after a limited data its speed will decrease, but i can serve the data for the full month with that amount.  Then I request to convert it in that plan.  After using that plan for 10-15 days the modem stopped to work. I talked to the customer care tell them that I am unable to open even a google page, but they said we are unable to do anything.  Then I received a bill of Rs 499 for that month of approx 20-22 days. And received a call from the customer care on 31 mar that if today I pay the bill through the paytm, then I will received a discount of Rs 200. then I immediately pay the bill but I received only 25 Rs as a discount.  In next month the plan start again, but this month again the plan was over after 20 days (approx), then again I complain for this to their customer care, but this time again they said to me we are unable to do anything and If you want to use your plan, you have to take addon service,  I have to cover my modem cost and other cost, so I said ok done this. and when I received the bill, I didn't pay the bill. I received a call from their custoercare, then I tell him that I am not happy with your service, I don't want to continue your service, then he used some abusing words, then I disconnect the phone.  Now they are asking for the amount of Rs 1548 Rs. Tommorow I received a call from them and he said he is their advocate. He said to me "Modem is refundable, Now first you pay the bill and then I send a NOC Certificate on behalf of the company and also send a man to collect the modem from your address and we payback the amount of 1500 modem cost."  But I get a loss from them : modem cost : 1500 false discount : Rs 175 (200-25) Then please help me to solve this matter and tell me for how much I am liable to them and how much I received from them.   Thanks & Regards Harish Goswami 9354328404


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