Complaint against MDLR Never Fly with MDLR

Fri, 22 Apr 2016 - AIRLINES - Kerala
Harassed Consumer person
Kerala State
AIRLINES Industry
MDLR Airlines Company
NA dispute
NA claim
Complaint Details

with my family. I booked for a flight from Delhi to Goaon 29 May 15. The flight was cancelled and I was not informed thoughthey say the SMS message was send to me. When I reported to the MDLRcounter on 29 the shift manager at Delhi (Navjot ????) was taking tome as if I am asking a favour and all the other staff were casuallychitchatting with chewing gum in their mouth totally disregarding acustomer.

He rudly told methat they cannot put me on anyother flight and cannot give me anaccomodation any where till next day ( I was coming from srinagar toGoa and as I was new to Delhi) . He gave me in writing also that myamount will be refunded. Despite the problems faced by cancellationand adding insult to injury the MDLR had not retured my money till 16 Jul 09. Arrogance of the highest order!!!!!. No wonder MDLR will bite dust in due course of time. I am sure people concerned willmake notice of these and will never choose theunreliable anduncouth so called airline MDLR
I want put in writingthe continued bad experience with MDLR airlines. Having cancelled the flightand not returning the money for a month is totally objectionable. Later on I foundthat this is a regular phenomenon. I read in news paper that in Goa recentlythe Delhi boundpassengers were put in similar plight. The flight was cancelled with out anyprior intimation and needy passengers were put to lot of inconvenience. As anaircraft engineer my self I know that this complacency will not stop with thecounter staff or management. I have my strong suspicion in their maintenance activityitself. They may be flouting all the safety norms to meet the schedules. So pleaseNever Ever Go near MDLRairline my friends if you want to reach home safely or in time

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