Defective product

Wed, 04 Oct 2017 - AUTOMOBILES - Punjab
Ramandeep Kaur person
Punjab State
Hero Motors Company
Defective or Faulty Products dispute
Refund claim
Complaint Details

Dear sir/ madam

I bought hero Maestro edge from charisma hero Zirakpur Punjab , after much searching and skipping my all time favourite Activa.. looking at it's features it seemed to be best choice at that time.. but with the passing time I m getting disappointed by its performance...first it generally gives starting problem almost every other day..then it's mileage goes on has gone down to only 30 km/ litre after first service..I had big hopes from hero company thats y I took this big decision ( for a middle class family buying a scooter is a big decision) to take risk and switch to another brand. Now m feeling like have I made a wrong decision?.
Next it stops every now and then completely in the middle of road which could be fatal many times as it's dangerous when we are overtaking some other vehicles and our scooter stops abruptly. It happens daily.
The latest problem is like a shock to me. The display panel disappeared completely. No start..neither kick working nor self... nobody helped as it was evening..but I needed it urgently as I had to go to office early morning. So I had to contact a local mechanic who had to change its battery as it had been drained out. Can you imagine the trauma I had to pass through..the brand new scooter has an old battery? It costed me nearabout 1500 rupees including mechanics visit and labour charges. 
I want you people to take it back and refund my I m tired of taking it to workshop every now and then. And it's totally opposite the advertisement they show daily. I have become late many times because of it. 
Kindly help.


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