Loss or stolen during transit

Fri, 01 Jul 2016 - COURIERS - West Bengal
Rena Saha person
West Bengal State
COURIERS Industry
DTDC Company
Incomplete Delivery dispute
Compensation claim
Complaint Details

Such a horrible experience with the DTDC courier service. My son is studying in Visakhapatnam and ive been sending him useful items, from the day 1 there has been someone in the Courier service who is stealing things from the boxes. Everutime we give complaints the. Customer care comes up with an excuse, but this time they had to do the insurance of he packet which was been sent. Again some things were stolen from the box and then been delivered to my son. When we complained to the customer care there's was a lady named Smitha, she was not ready to listen t he customer and went on yelling, this is the way to attend a customer, sitting on a customer care bench she doesn't know how to talk to a customer. It is vry sad to say that such a big service provider can be so poor at the customer. I need he compensation at the earliest.

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