Misinformation of Offers given

Tue, 20 Mar 2018 - BROAD CASTER - Delhi
Naveen Narang person
Delhi State
BROAD CASTER Industry
Dish TV Company
Misleading and False Representation dispute
Refund claim
Complaint Details

<p>It is to state that I got a call from DISH TV Executive on 18th March 2018 informing me that my switch off date is near and I have got a Offer wherein if I recharge for 5027, I shall be eligible for 12 month validity with 265 channels and 50 HD Channels. I asked of this amount is for all my parent and children connection or only for the Parent. He asked me to hold and after checking after almost 5 minutes confirmed that its for all your connection. I logged into the Dish TV site and the same offer was shown in my login id. I clicked on the offer wherein 12 months validity was shown on payment of Rs. 5027. The amount of 5027 was automatically populated and I made the payment through Paytm. However, after the payment, I got the confirmation that my account has been recharged and next recharge date is 1st August 2018 meaning the account was recharged for 4 months instead of 12. I am talking to customer care people since last 2 days in this regard but to no avail. I have submitted written complaint but no written reply received except for few phone calls with little help.</p>

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