Customers Complaint Against Carrier - Non cooling complaint not yet rectified

Fri, 22 Apr 2016 - ELECTRONICS - Uttar Pradesh
Harassed Consumer person
Uttar Pradesh State
ELECTRONICS Industry
Carrier Company
NA dispute
NA claim
Complaint Details

Dear Sir,I have lodged a complaint no. GHZ709 dated 29.07.11 to call centre of Carrier but complaint has not been resolved till date. Following is the detail of mail and reminders sent to Carrier company but nothing has been done till date . Requesting you to take necessary action and suitable claim for harrassment due to peak summers.ThanksPraveen Kumar Jain177-B, Shipra Sun City,Indrapuram, Ghaziabad UP9811922340Subject: Fw: Reminder - 3 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue paymentFrom: "Praveen Kumar Jain" Wed, 17 Aug 2011 13:55:55To: "custmersupport.india@carrier.utc.com"Show full Headers | View blocked images in this messageNo action so far. I have no choice but to move consumer court for suitable action & claim Thanks & RegardsPraveen K. Jain9811922340From: "Praveen Kumar Jain"Sent: Thu, 11 Aug 2011 16:45:52 To: "customersupport.india@carrier.utc.com"Subject: Fw: Reminder - 2 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue paymentReminder -2Not yet received any response yet neither from carrier nor your authorised service centre.I am very disappointed with the very poor service level / support against carrier customer support/support. Is there any penalty on the part of carrier or service centre against causing abnormal delay in rectifying problem.ThanksPraveen K. Jain9811922340From: "Praveen Kumar Jain"Sent: Tue, 09 Aug 2011 17:03:16 To: "customersupport.india@carrier.utc.com"Subject: Reminder - I : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue paymentReminder -1Not received any response yet neither from carrier nor your authorised service centre.ThanksPraveen K. Jain9811922340From: "Praveen Kumar Jain"Sent: Fri, 05 Aug 2011 15:57:08 To: "customersupport.india@carrier.utc.com"Subject: Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue paymentDear Sir,I have booked a complaint/Request no. GHZ 709 dated 29.07.11 for not cooling of air-conditioner. In complaint, I mentioned that the compressor was changed appx 2 months back( within the warranty period) and at that time we were told that if there is any problem within 3 months of change of compressor, no charges of any kind will be payable by the customer. However, again the problem came regarding cooling in AC in just with 2 months ( appx.) of change of new compressor.The person from Service centre namely M/s High cool at sector 66 noida visited on 01.08.11(4th day of complaint) and told that there is no gas as the same may be leaked due to improper work done at the time of change of compressor. The person demanded and took Rs. 500/- as he told that they will not come again for gas filling in case payment is not made. ( Please note that we had paid appx Rs. 3000/- to 3500/- at the time of change of compressor on account of Gas filling and other charges etc.). However, since 01.08.11 no person visited our place to take care of the problem. The Service centre incharge ( Mr. Aslam) initially told that person will reach your place to resolve problem and then stopped picking our call. We then rang several times at carrier service centre on 03.08.11 and 04.08.11 ( Mr. Deepak, Mr. Hardeep and others) at 011-30519800 but after keeping hold us for hours either the phone disconnected or we were told that 1) that our complaint sent for Escalation2) we are not able to contact branch office 3) we are not able contact service centre at the no. given by me ( 9810123098, 9310113299, 9310113293, 9911370908)We hereby request you to please necessary action with regard to rectification of our problem at the earliest and take necessary action against the concerned service centre for his continuous harrasment in these kind of summers including return of undue charges collected by them, if any.Hope you will understand the concern of your valued customer and do the needful at the earliest.

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