M31 New Phone Heating Issue (ORDER # 171-4579687-6143553)

Wed, 12 Aug 2020 - ECOMMERCE - Delhi
Ram Naresh Gautam person
Delhi State
Amazon Company
Unsatisfactory Performance dispute
Replacement claim
Complaint Details

Dear Sir/Madam 

I am facing a heating issue in my new M31 mobile, and i am continuing telling Amazon that it is heating please replace it but they are not replacing.
Amazon Technicians came to my home and they updated the wrong report to amazon that the phone is normal heating. you can listen to the recording, in this recording technician accepting that phone having a heating issue. if you need recordinng so i can provide to you
i am ready to keep this phone but once they assure  me it will be not explode and i will not face the issue in a phone like :- hanging issue, motherboard. when the phone will be heat so the phone hanging issue will face and some issue in the motherboard.
Please take serious action against the Amazon. It is a clear mentally torcher.
If I need to come to Consumer court so please let me know i will lodge the complaint in written form.
Amazon change the rule their according  
Purchase date 06-Aug-2020 and Replacement can till 14 Aug 2020
so please take the actiong


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